Ontario Newsroom

Creating Efficiencies Across Government


Creating Efficiencies Across Government

Treasury Board Secretariat

Ontario's Government is working for the people to reduce burden and make it easier and more efficient to do business with the province. We are transforming government programs and services in a way that always puts the citizen at the centre of what we do.

Centralized Procurement Initiative

  • The government is transforming the way goods and services are purchased by the Ontario Public Service and broader public sector on behalf of the people of Ontario. This will better leverage the government's buying power to realize significant savings and provide more value for money for the programs and services Ontarians rely on.
  • With projected savings of $1 billion per year, centralizing procurement is about responsible, strategic fiscal planning that respects the millions of taxpayer dollars invested in the Ontario Public Service and broader public sector - from health care products from pacemakers to bandages, to computer and IT hardware.
  • New interim measures, such as regular reporting and limiting of long-term contracts, will be put in place immediately to pave the way for collaborative purchasing across the Ontario Public Service and broader public sector, while protecting continuity of business and services during the building of a centralized system.
  • The province will acquire consulting services to support the development of a centralized procurement system, including working with partners to collect data that will help build the new system.
  • Centralizing Ontario Public Service and broader public sector procurement will build on the progress made to date in reducing government procurement spending. For example, the province manages a Vendor of Record program that helped to reduce procurement spending across ministries for common goods and services such as mobile phones, office furniture and courier services.

Lean and Continuous Improvements Office

  • In response to the EY line-by-line report, the government created a new Lean and Continuous Improvements Office.
  • The Lean and Continuous Improvements Office will improve the way government works by finding efficiencies, reducing red tape and removing redundancies across the Ontario Public Service and broader public sector.
  • Building lean capacity will help us deliver simpler, faster, and better government services, adding value to citizens and making it easier for businesses to work with us.
  • The office will help to:
    • Save people's time and reduce frustration by working to reduce ServiceOntario call centre volumes
    • Bring the ideas of frontline staff across the government to life to help citizens and business get what they need more efficiently
    • Increase productivity by relying on experts in government to apply Lean methodologies and simplify overly complex processes
    • Build a culture of continuous improvements to restore public confidence in Ontario's finances.
  • The Lean and Continuous Improvements Office will apply learning from successes in other jurisdictions, including the Government of British Columbia LeanBC Office that has been transforming the business of government since 2012 in that province.

Voice Services Initiative

  • As the line-by-line review shows, we need to reform public services in a way that puts reliability and the taxpayer at the centre of everything we do and put structures in place that create a culture of efficiency.
  • With new technologies emerging and evolving, many Ontario Public Servants currently have access to multiple, sometimes redundant and unused communications tools.
  • The Voice Services Initiative includes:
    • OnePhone: Employees will be provided with voice services that meet their business requirements in an efficient manner.
    • Employee Voicemail Optimization: Desk phone voicemail will only be provided frontline and essential employees, and those who need it for business reasons. All mobile users will have voicemail at no extra cost. Employee old and obsolete mobile phone replacement: All legacy old and obsolete mobile phones will be replaced with a new, $0 mobile device.
    • Legacy Phone Line Optimization: All phone lines (i.e. desk phones, boardroom phones, lobby phones, etc.) that are not required will be cancelled.
    • Migration of Non-Enterprise Services to Enterprise Services: Identify opportunities where organizations are not subscribing to ITS Enterprise Services.
  • It is estimated that these streamlining efficiencies will result in estimated annual savings of up $8 million for the people of Ontario.

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